Priority Booker Limited - Terms and Conditions
Priority Booker aims to take the stress out of your airport travel.
By booking with Priority Booker Ltd you have agreed to be bound by the following Terms & Conditions which are governed by English law and apply from when we provide you with a booking reference. You agree to be subject to the decisions of the courts in England.
AIRPORT PARKING
1.0 Before You Make a Parking Booking
We endeavour to provide you with as much relevant and accurate information as possible about each parking option available. We deal with over 400 car parks nationally so have a wide and varied range of options and prices that can change. Please read the parking product details carefully before you decide which option best suits your needs and budget. We cannot accept any refund claims based on a lack of information that is presented in the product details on the website.
Priority Booker Ltd acts as an Agent for the carefully selected car parks featured on the website. Your parking contract will be with the individual car park and will be subject to their Terms & Conditions which may contain exemption clauses and limit each company's liability. (Full details of each car park’s Terms & Conditions are available from the individual car park).
2.0 Making Your Parking Booking
Priority Booker Ltd has developed this website to make booking a very simple process. If you encounter any problems, please email support@prioritybooker.com
Prices
Priority Booker offers amazing deals for airport parking. Our pricing information:
3.0 Amending/Cancelling Your Parking Booking
We know that from time to time things change and you may need to cancel or amend your booking. We will take all reasonable measures to facilitate your changes but are bound by the Terms & Conditions of each car parking product, so it is important that you read the cancellation and amendment policy below.
Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Priority Booker and not the car park directly. Each car park may also have their own cancellation policy so you must check the car park's Terms & Conditions. Some products are non-amendable and no refund is eligible - this is clearly stated at the time of booking.
To cancel a booking please send an e-mail to support@prioritybooker.com quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.
All cancelled bookings are subject to a £10.00 administration charge (unless you have cancellation cover, cancel before 72 hours of your arrival time and you have not booked a non-amendable product).
Refunds:
Refund Notice Periods:
In order to claim a refund all car parks require a MINIMUM cancellation period of 72 hours prior to your arrival time with the exceptions of:
Certain promotional offers are non-refundable.
Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked space and adequate notice is not given you will regretfully not receive a refund.
Parking Booking Amendments
Any amendments made to a booking with more than 48 hours notice will incur an amendment charge of £5.00. To amend your booking please use the contact us form or email us at support@prioritybooker.com quoting your booking reference number. Please note: Non-amendable products can not be amended.
Parking Cancellation Cover
If you take out our optional Cancellation Cover you will be exempt from the £10 cancellation fee or £5 amendment fee should you need to cancel or change your booking. However, if you wish to cancel your booking you must do so at least 72 hours before your car-park arrival time or 48 hours before your car-park arrival time if you wish to amend your booking. If you cancel after this time you will be subject to our usual terms & conditions above and the terms & conditions of the car park. Please note: Non-amendable products can not be cancelled or amended at any time.
4.0 Arriving at the Car Park
We will email you all of the documentation that you need to access the car park.
Park & Ride/Shuttle Services and On-site Parking
Please ensure that you take:
Meet & Greet/ Chauffeur Services
Any booking errors or late arrivals resulting in company drivers being kept waiting may result in an administration charge (typically £10). This is payable to the driver immediately. Please check the product surcharges.
Please ensure that you take:
Entry/Exit Procedures
If you do not follow the correct arrival/ entry or exit procedures or fail to show your booking voucher you may be charged by the car park. Priority Booker will not be able to obtain a refund on your behalf.
It is very important that you arrive at your car park with plenty of time to spare. Any missed bookings, flights or other problems arising from being late cannot be recompensed by Priority Booker.
Possessions and Keys
Some parking services will require you to leave your ignition keys. This is perfectly normal and safe and allows for a more efficient parking service. You will see whether you will need to leave your keys on the parking information when you book. Remove all possessions and leave only the keys/codes required for your vehicle.
You must ensure that before leaving your vehicle it is in a roadworthy condition, taxed and has a valid MOT if applicable. The car parking company's drivers are fully insured by the service provider.
5.0 Collecting Your Car
All car parks will accept liability for proven acts of negligence. For Park & Ride, and Meet & Greet parking options, claims cannot be considered once your vehicle has left the site, so it is important to check your vehicle before you leave the car park or terminal and report any concerns to the car park.
6.0 Parking Complaints Procedure
In the unlikely event that you encounter a problem at your car park you must inform the provider before you leave. Complaints will be more difficult to manage once your vehicle has left the site. Service providers will generally try to resolve any issues before you leave the car park.
If you are not satisfied with the service provider's response then put any outstanding issues in writing to Priority Booker within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Priority Booker Ltd, Unit 9c, Darwin Court, Hawking Place, Blackpool, Lancashire, FY2 0JN, or Email: support@prioritybooker.com
You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint.
7.0 Late Return Cover
If you arrive back to your car later than originally booked you may be charged an overstay fee by the car park. These fees are payable directly to the car park at the time of collecting your car and are usually expected in cash. Car parks will not allow your car to leave until any overstay charges are paid.
Overstay fees vary by car park but are typically in the region of £10-30 per day. Please read additional information for your chosen product for exact rates.
Late Return Cover protects you from these car park charges in the event you arrive back to your car late because of a flight delay or cancellation. In this event, charges for up to 24 hours overstay will be refunded to you after we have assessed and approved your claim.
In order to successfully claim for late return you must provide evidence, which must include:
1) Flight confirmation, boarding pass(es) or other proof of flight that includes your name and flight number
2) Proof of payment for overstay charges (eg a receipt)
Valid reasons to claim for overstay charges include:
- Flight delays
- Cancelled flights
- Holds ups caused by the airport
- Other circumstances outside of your control that are linked to the service providers of your journey
Cover does not include:
- Force Majeure, actual or threatened, where our or the car parks obligations are affected or where delays as a result could not be foreseen or avoided. Examples include war, terrorist activity, disaster, extreme weather, fire, industrial action and other events outside of our or the UK Foreign Offices control.
- Delays due to illness, personal emergency, bereavement or other personal eventuality resulting in a change of personal circumstance.
To claim your refund you must contact us within 7 days of your return home and supply all required evidence to support@prioritybooker.com
AIRPORT LOUNGES
1.0 Before You Make a Lounge Booking
We endeavour to provide you with as much relevant and accurate information as possible about each lounge. However, lounges may change their products without notice to us. We cannot accept any refund claims based on a lack of, or incorrect, information that is presented in the product details on the Priority Booker website.
Your lounge contract will be with the individual lounge and will be subject to their Terms & Conditions. (Full details of each lounge’s Terms & Conditions are available from the individual lounge’s website).
When booking, the onus is on the Customer to ensure that the: airport; terminal; lounge; date and time of arrival, are all correct. This information is displayed at the point of booking and in booking confirmations. Any booking errors should be reported to Priority Booker immediately so amendments can be made (subject to our terms and conditions). Flight numbers are required only to help the lounge manage your booking and are not linked to arrival time. Lounges WILL NOT refund bookings with an incorrect time, so please check your booking carefully.
All lounge bookings are sold Subject to Availability. If in the rare event you are not granted access to the lounge due to there being no availability you will be issued a full refund.
2.0 Making Your Lounge Booking
Priority Booker Ltd has developed this website to make a lounge booking a very simple process. If you encounter any problems, please email support@prioritybooker.com
Prices
Priority Booker offers amazing deals for lounges. Our pricing information:
3.0 Amending/Cancelling Your Parking Booking
We know that from time-to-time things change and you may need to cancel or amend your lounge booking. We will take all reasonable measures to facilitate your changes but are bound by the Terms & Conditions of each lounge, so it is important that you read the cancellation and amendment policy below.
Cancellations and amendments are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Priority Booker and not the lounge directly. Each lounge may also have their own cancellation policy so you must check their Terms & Conditions.
To cancel or amend a booking please send an e-mail to support@prioritybooker.com quoting your booking reference number. Please note that cancellation & amendment requests can only be actioned within office hours (9am-5pm Monday to Friday excluding UK bank holidays) and are subject to our notice periods below.
Lounge Cancellation/Amendment Cover
If you take out our optional Cancellation Cover you will be exempt from the £10 cancellation fee or £5 amendment fee should you need to cancel or amend your booking. However, if you wish to cancel or amend your booking you must do so at least 72 hours before your lounge arrival time. If you cancel after this time you will be subject to the terms & conditions below.
All cancelled bookings are subject to a £10.00 administration charge (unless you have cancellation cover). No bookings can be cancelled within 72 hours of your lounge arrival time and unfortunately no refund will be issued in this event.
All amendments are subject to a £5.00 administration charge (unless you have cancellation cover). No bookings can be amended within 72 hours of your lounge arrival time and unfortunately no refund will be issued in this event.
Refunds:
To claim a refund all lounges require a MINIMUM cancellation period of 72 hours prior to your arrival time.
If for any reason you fail to utilize the booked lounge and 72 hours notice (prior to arrival time) has not been given you will regretfully not receive a refund.
Lounges are not responsible for check-in or other airport delays. No refund will be given if you cannot use the lounge due to airport delays.Lounges are not responsible for flight time, date or terminal changes and no cancellations or amendments can be made within 72 hours of arrival time. Unfortunately, you will not receive a refund in this event.
4.0 Lounge Complaints Procedure
In the unlikely event that you encounter a problem at your lounge you must inform the lounge before you leave. Complaints will be more difficult to manage once you leave the lounge. Service providers will generally try to resolve any issues before you exit. Please document the complaint with images, times of entry and exit, duty manager’s name and anything else you see fit to help with the complaint. Lounges are unlikely to uphold a complaint if you use the facilities and complain at the end of your stay.
If you are not satisfied with the service provider's response then put any outstanding issues in writing to Priority Booker within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Priority Booker Ltd, Unit 9c, Darwin Court, Hawking Place, Blackpool, Lancashire, FY2 0JN, or Email: support@prioritybooker.com
You should receive a reply within 5 working days upon receipt of your complaint from Priority Booker. We will do our utmost to manage your complaint with the lounge provider. This process can take up to 28 working days.
